Cookie Policy

Explaining how we use cookies and tracking technologies.

Wallex Technologies Pte Ltd ("Wallex", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services.

1. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: includes first name, last name, username or similar identifier, title, date of birth, gender, and government-issued identification documents (e.g., passport, ID card) required for KYC purposes.
  • Contact Data: includes billing address, delivery address, email address, telephone numbers, and proof of address documents.
  • Financial Data: includes bank account details, payment card details, and financial statements required for business verification.
  • Transaction Data: includes details about payments to and from you, beneficiary details, and other details of products and services you have purchased from us.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer and verify your identity (KYC/KYB processes).
  • To process and deliver your orders including managing payments, fees, and charges.
  • To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
  • To comply with a legal or regulatory obligation, such as Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.

3. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in Section 2:

  • Internal Third Parties: Other companies in the Wallex Group acting as joint controllers or processors.
  • External Third Parties: Service providers acting as processors who provide IT and system administration services, banking partners, and liquidity providers necessary to execute your transactions.
  • Regulators: Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers; and regulators and other authorities who require reporting of processing activities in certain circumstances.

4. International Transfers

As a global payment provider, we share your personal data within the Wallex Group and with external third parties (such as correspondent banks). This will involve transferring your data outside the country where you are located. Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use which give personal data the same protection it has in its origin jurisdiction.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. If you wish to exercise any of the rights set out above, please contact us.

8. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at: dpo@wallex.asia.